Shipping & Returns
SHIPPING
- All products have a flat shipping fee of $10 visible at the checkout.
- Orders are processed within 1 to 3 business days (excluding weekends and holidays) soon after receiving your order confirmation email. You will receive another notification when your order has been shipped.
- If the number of orders to be processed exceeds our capacity, orders will be completed within 4-5 working days.
Please note:
Due to the limited airfreight services, the international shipping may take an extended amount of time (ex.4~8 weeks). All products are shipped from Japan using Yamato Transport. All parcels will have a tracking number that you will receive in your confirmation email.
To read the full Shipping Policy click here.
RETURNS:
- We accept returns up to 10 days after you have received the product and only if the item is unused and in its original condition.
- We will refund the full order amount minus the shipping costs for the return.
- In the event that your order arrives damaged in any way, please email us as soon as possible at partnerships@shihomasuda.com or info@merrymaker.co.jp with your order number and a photo of the item’s condition. We address these on a case-by-case basis but we will try our best to work towards a satisfactory solution.
To read the full Returns & Refunds Policy click here.